All our sales are subject to the general conditions valid on all of our purchasing conditions. Certain exceptions can be made thanks to an exceptional exemption on our part
In case your order is late and you have not received it on time, we are at your disposal. For this, we are committed to carrying out our investigation and to reship the order to you quickly if necessary after a few checks.
Please note that the law imposes a period of 4 to 6 weeks on us to open an investigation. If you haven't received your order 6 weeks after it was shipped, contact us directly. We are committed to reship your order for free. Please note, no refund will be made.
If the package is lost again, we have a solution. You will have a credit, we will send you a credit for the amount of your order.
If your package is not lost or is not blocked at customs, you will be charged a fee for re-shipping your package.
If you find that the product does not correspond to your order, that there is a malfunction, etc., you have the option of returning your order to us within 1 week after the date of shipment of your order. After this period, we will no longer be able to exchange your products. Only the warranty will always be effective for 6 to 12 months, depending on the products you have purchased.
Declaration on the protection of personal data
The spy-security.com company may need to collect your personal data only for its private use. Your data will always be protected. We really want to respect your privacy, and that's why we explain in the following lines what will become of your personal data.
Please note that you can freely visit our online store without providing any personal information. Your visit remains completely anonymous, and we will not be able to identify you. If you wish to be identified, you will need to create a personal customer account and provide us with your contact details. These will only be used to contact you for your orders, or possibly to send you our current offers.
The guarantee that we offer you on our products is that of our suppliers.
In the event of a complaint or if you wish to use your guarantee, you must provide us with the following information:
- product use defects
- the date of purchase
- the location of the defective product
We are entitled to ask you all the questions necessary to assess your problem, and possibly take charge of the exchange or repair. Note that you may be asked to send us photos of the defective product to initiate the warranty procedure.
If the item you ordered is no longer available for exchange or we are unable to provide an effective repair, we will refund your product, or send you a credit note of the same value.
Please note that our product liability only concerns breakdowns. Thus, any breakage is not covered by the warranty.
1 / Covered by the conventional guarantee
All our products are guaranteed against any possible malfunction if the problem arises from the material, manufacture or design.
Any malfunction from the purchaser, wear, or lack of maintenance is not covered by the conventional warranty.
2 / Operate the warranty
spy-security.com undertakes to exchange or repair the defective product by the manufacturer or by the technical service of the company. The cost of labor is also covered by the warranty. Please note, this repair or exchange will not extend your warranty.
3 / Damaged package
If your package is received by you in poor condition, we invite you not to accept it from the carrier. All you have to do is explain your situation to us by email, and we will then conduct our investigation. Your package will then be returned to you. If you accept your damaged package, then you take responsibility for the condition of the products inside.
The prices appearing in the catalog are prices in euros and excluding taxes. We invite you to consult the additional costs that could be added to your order. (Bank, customs, VAT * * non-exhaustive list *). Such additional costs would be charged to the customers. The shop reserves the right to modify its prices at any time. However, the price appearing in the catalog on the day of the order will be the only one invoiced to the buyer. The prices displayed do not include transport costs.
1 / General conditions for delivery
After mentioning your delivery address, we will ship all the products you mentioned on your final order to you. Following payment of your order, it will be shipped to you within two working days. Your package will arrive at its destination within 2 to 45 days depending on where you are located. International orders are also processed. Note that the delivery time of 2 to 45 days begins when your order is shipped, and not only validated.
Please note, when your package is being prepared, it is completely impossible to change its delivery address. In addition, the latter cannot be canceled after it has been dispatched. You will need to assert your withdrawal period upon delivery of the package. To do this, simply send us an email to this address firstname.lastname@example.org . In case you wish to cancel your order before it is dispatched, it is possible. All you need to do is contact us. This manipulation is then completely free and does not generate any order cancellation fees.
Please note that our company requires you to provide us with a valid phone number where you can be reached. In the absence of a telephone number, we are entitled to cancel your order. Obviously, your phone number will not be used for prospecting, and will never be passed on to canvassing companies. Our service may contact you in order to verify your address.
Before returning your products to us, you must have received our agreement. If you return your items to us without informing us, we will not take charge of this return.
After receiving your order, you have one week to choose between repair, refund or credit. When this period has elapsed, the conventional warranty then comes into play. It is necessary to contact our technical service by email in the "Contact" section if you wish to proceed with a return. spy-security.com gives itself the right to ask you all the questions necessary for the return of your merchandise.
Before returning your products, make sure they are returned in their original condition. You are completely responsible for the return of your products, and you must bear the costs involved. In order to avoid any dispute, proof of your shipment will be requested.
After validating your return, our technical service will send you a form that you must fill out and attach to your return package. Returns are made in our premises in Shenzhen, the address of which you will find in return product . From the day of shipment of your return package, your warranty will then be used.
Upon receipt of your return package, our technical department will inspect your products to see if they can be covered by the conventional warranty. If your product does not meet the conditions imposed, you will be directly informed. Your package will then be returned to you in the state, after having paid the sum of 15 € for the costs of forwarding.
All refunds will be up to 85% as part of a return and in the form of a credit note. We subtract 15% in order to be able to take care of administrative costs and restocking in our premises.
Please note, it is important not to scratch the warranty statement on each product. If this is no longer visible, the guarantee cannot be taken into account.
1 / Problems related to manufacturing or delivery
If you notice that your product has manufacturing defects, it is necessary to inform us during your withdrawal period. After verification by our technical department, you can then operate your warranty.
2 / Product showing no quality defects
If you wish to return your product, but it has no quality defect, you also have 7 days from the date of receipt. You can then opt for a credit or a refund. This case arises when the product does not meet expectations. The product must then be returned in its original packaging, with its accessories.
3 / Possible repair
There may be times when your product stops working. You just have to inform us by email to proceed with the return under your warranty. This incurs a charge of € 15 so that your items can then be returned to you repaired.
MEANS OF PAYMENT AND PRICES
1 / Prices
All prices displayed on the online store are in euros. spy-security.com gives itself the right to modify its prices when it wishes, without any notice. Thus, all orders will also be invoiced in euros.
The prices displayed are exclusive of tax.
In the event of an order abroad, certain costs may be added to the overall price of the order. This is particularly due to the delivery costs depending on your country of destination.
2 / Payment terms
SPY-SECURITY offers you a single payment: BY CB CARD.
Completely secure, this system allows you to pay with complete peace of mind.
It is important to note that spy-security.com is in no way responsible for delivery delays in case of force majeure: bad weather, natural disaster, flood, fire, accident, political problems, etc.